General Information

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
DUE TO COVID-19 AND DAILY CHANGES.  INFORMATION ON OUR WEBSITE MAY BE INCORRECT
 
During the Covid - 19 Pandemic, please remember to wear a face covering if you are requested to attend the surgery for a Face to Face consultation.
 
Bank Holiday Closures
 
Monday 31st August 2020
 
PHARMACY EASTER OPENING TIMES
 
For Easter opening times, please open the link below:-
 
 https://www.england.nhs.uk/south-east/our-work/pharmacy-opening-hours/
 
 
CHRISTMAS AND NEW YEAR CLOSURES
The surgery will be closed on Friday 25th and Monday 28th of December 2020 and Friday 1st January 2021
 
CHILD SAFEGUARDING
Helpful website
Royal College of Paediatrics and Child Health
 
FLU VACCINE
From September 2020.   If you are eligible, please book an appointment or decline if you don't want to have it.
 
PATIENT LIST
 
OUR BOOKS ARE NOW OPEN FOR NEW PATIENTS TO REGISTER
 
THE GP PARTNERS
 
Our responsibility to you
All patients will be treated with respect, kindness and dignity irrespective or ethnic origin, religion, cultural beliefs, sex or age.
 
Your responsibility to us
We ask you to treat the practice staff with the same courtesy and respect.
 
Violent / Abusive Patients
This practice has a zero tolerance policy with regards to violent or abusive patients.  If an incident occurs the practice will call the police and the patient will be removed from our list.
 
HEALTH help NOW
Free NHS WEB APP for phone & home
www.healthhelpnow-nhs.net
 
Access for the Disabled
Bridgeside Surgery provides access for the disabled and has a toilet that offers easy access for the less able/disabled. Please enquire at reception for the key.
 
Compliments, Complaints and Suggestions
If you have a minor niggle any comments or suggestions please ask the receptionist for the “Complaints Book”.  If you have something major to bring to our attention please write to the Practice Manager.  We will acknowledge its receipt in two working days.  We shall then investigate and let you have a full reply as soon as possible.  Should you remain dissatisfied we will arrange a face to face meeting to reach a mutually satisfactory conclusion.

Practice Leaflet
Please view/download our practice leaflet

NHS Choices is now called NHS Brand

Complaints to MP's Office

If you have any reason to complain about any aspect the the NHS service, the email address you should use is    scwcsu.palscomplaints@nhs.net

For more Patient Choices visit:-

www.england.nhs.uk/patient-choice/elective-care

Extended Access Appointments

Evening and weekend appointments are now available to book in via our reception team.

Usual appointment times are 6.30pm and 8.00pm Monday to Friday, Saturday 8am to 12pm, Sunday 9am to 12pm.

Further infomration can be found here

Your Data Matters
Your data matters to the NHS and Bridgeside Surgery.
Click here to view our post and find out more about how we help keep your data safe

Bridgeside Surgery has been voted the 7th best surgery in East Sussex

Click on the link below, copy and paste onto your browser:-

https://www.eastbourneherald.co.uk/health/these-are-the-top-rated-east-sussex-GP-practices-according-to-patients-1-9124732

Patient Survey 2019

We are getting Engage Consult up and running as an alternative to sending emails to the surgery.  Please click on the link below to set up your account:-

https://wsp.psf-live.co.uk/8827/#/portal

 

Please note any digital image submitted as part of an online consultation will be stored within your clinical notes.

 

Helpful telephone numbers during Covid 19 are on the Coronvirus page.