General Information

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

7th March 2022

Dear Patients,

Please be aware that we are extremely short staffed including clinicians.

We are working as quickly as possible but please accept our apologies.

We appreciate your patience at this difficult time.

 

New Partner

We are delighted to welcome Dr Richard De-Heer to Bridgeside Surgery.  His clinics will be all day on Tuesdays, Thursdays and Fridays.
 

New Telephone System

All calls to our reception and administration staff are recorded for training and monitoring purposes. 
 

Dear patient,

To help you stay well over winter, support your wellbeing and make the right choices about the services available to you please follow this link Help us help you this winter - Sussex Health & Care Partnership

 

Bereavement Support Service at St Wilfrid's Hospice

Offering 1-1 counselling or simply a listening ear.  Contact details

https://stwhospice.org/bereavement or 01323 434251

 

TEST RESULTS

Please contact us after 10am for the results of any tests you have recently had, please wait 7 days (some can take up to 10 days).  If you feel worse or are concerned about your

health before your results are known , please contact the surgery for an appointment.

 

 

 

COVID-19 VACCINATION BOOSTER   13/12/2021

 

All adults are now eligible for a COVID-19 vaccination booster at three months from the date of your second vaccine.

 

If you have not yet had your booster, you can use the National Booking System.

 

New appointments are being added every day. Please keep checking the website or call 119. You may also be contacted by a your local service over the next few days.

 

See more about the vaccination programmehttps://www.sussexhealthandcare.uk/keepsussexsafe/covid-19-vaccinations/

 

Dear Patient,

Under guidance from the NHS, masks will still need to be worn by patients coming into the surgery.  Please use hand sanitiser when entering the building.  All staff will continue to wear PPE.

Please do not attend the surgery if you or any member of your family have Covid symptoms.

We understand that this can be frustrating but these measures have been recommended to keep all staff and patients safe.

Thank you for your support and patience.

Pre bookable appointments are telephone triage only.  You will be offered a face to face appointment on GP advice.
 
 
TELEPHONE SYSTEM
 
Our telephone system records all calls to reception/admin for training and monitoring purposes.
 
 
DUE TO COVID-19 AND DAILY CHANGES.  INFORMATION ON OUR WEBSITE MAY BE INCORRECT
 
During the Covid - 19 Pandemic, please remember to wear a face covering if you are requested to attend the surgery for a Face to Face consultation.
 
COVID BOOSTERS - 13/12/2021
 
These will not be offered at the surgery due to lack of storage facilities.
 
You will be informed 3 months after your 2nd vaccination by letter, text or phone call.
 
If you do not hear, please contact 119 for further advice.
 
 
BANK HOLIDAY CLOSURES
 
PHARMACY BANK HOLIDAY OPENING TIMES CLICK LINK BELOW
 
 https://www.england.nhs.uk/south-east/our-work/pharmacy-opening-hours/
 
CHRISTMAS AND NEW YEAR CLOSURES
The surgery will be closed on Monday 26th and Tuesday 27th of December 2022 and Monday 2nd January 2023
 
EASTER CLOSURES
Friday 15th April and Monday 18th April 2022
 
MAYDAY
Monday 2nd May 2022
 
SPRING BANK HOLIDAY
Thursday 2nd June 2022
 
QUEEN'S PLATINUM JUBILEE
Friday 3rd June 2022
 
SUMMER BANK HOLIDAY
Monday 29th August 2022
 
CHRISTMAS HOLIDAY
Monday 26th December 2022 and Tuesday 27th December 2022
 
 
DR SAVVAS RETIRED FROM BRIDGESIDE SURGERY IN MAY 2021
 
 
CHILD SAFEGUARDING
Helpful website
Royal College of Paediatrics and Child Health
 
FLU VACCINE
 
From September 2022.   If you are eligible, please book an appointment or decline if you don't want to have it.
 
 
THE GP PARTNERS
 
Our responsibility to you
All patients will be treated with respect, kindness and dignity irrespective or ethnic origin, religion, cultural beliefs, sex or age.
 
Your responsibility to us
We ask you to treat the practice staff with the same courtesy and respect.
 
Violent / Abusive Patients
This practice has a zero tolerance policy with regards to violent or abusive patients.  If an incident occurs, the practice will call the police and the patient will be removed from our list.
 
HEALTH help NOW
Free NHS WEB APP for phone & home
www.healthhelpnow-nhs.net
 
Access for the Disabled
Bridgeside Surgery provides access for the disabled and has a toilet that offers easy access for the less able/disabled. Please enquire at reception for the key.
 
Compliments, Complaints and Suggestions
If you have a minor niggle any comments or suggestions please ask the receptionist for the “Complaints Book”.  
If you have something major to bring to our attention please write to the Practice Manager.  We will acknowledge its receipt within 7 working days. We shall then investigate and let you have a full reply as soon as possible. Should you remain dissatisfied we will arrange a face to face meeting to reach a mutually satisfactory conclusion.

If you are still unhappy with the practice, you have the choice to register with another practice.

We trust that this is clear and supports a mutually respectful environment for patients and staff.

Practice Leaflet
Please view/download our practice leaflet

Complaints to MP's Office

If you have any reason to complain about any aspect the the NHS service, the email address you should use is    scwcsu.palscomplaints@nhs.net

For more Patient Choices visit:-

www.england.nhs.uk/patient-choice/elective-care

Extended Access Appointments

Evening and weekend appointments are now available to book in via our reception team.

Usual appointment times are 6.30pm and 8.00pm Monday to Friday, Saturday 8am to 12pm, Sunday 9am to 12pm.

Further infomration can be found here

Your Data Matters
Your data matters to the NHS and Bridgeside Surgery.
Click here to view our post and find out more about how we help keep your data safe

Bridgeside Surgery has been voted the 7th best surgery in East Sussex

Click on the link below, copy and paste onto your browser:-

https://www.eastbourneherald.co.uk/health/these-are-the-top-rated-east-sussex-GP-practices-according-to-patients-1-9124732

Patient Survey 2019

We are getting Engage Consult up and running as an alternative to sending emails to the surgery.  Please click on the link below to set up your account:-

https://wsp.psf-live.co.uk/8827/#/portal

 

Please note any digital image submitted as part of an online consultation will be stored within your clinical notes.

 

Helpful telephone numbers during Covid 19 are on the Coronvirus page.

 

Dear Patient,

Walk with a Doc is a walking program for everyone interested in taking steps for a healthier lifestyle.  You'll learn about a current health topic from a healthcare provider, then spend the rest of the time enjoying a healthy walk and fun conversation,  It's a great way to get out, get active and enjoy all the benefits that come from walking.  Walk your own pace and distance.  For more information please click on this link   https://www.sdhc.org.uk/walkwithadoc/

CARE FOR THE CARERS

https://www.cftc.org.uk/resources-for-carers/information-for-carers/careline-publication/

Click link for their monthly newsletter.

  • Year: 2021
  • Standards met: 
  • Compliance Score: standards
  • Assurance Level: Significant Assurance

  • ICO Registered: 
  • ICO Registration Number: Z8664899
  • ICO Registration Expires: 04/08/2022
  • IG Compliance Framework: NHS Digital Data Security and Protection Toolkit
  • Evidence:
  • Staff Screened: 
  • Screening Type: Smart cards/DBS checks/References
  • Staff IG Trained: 
  • IG Training Type: e-lfh
  • Cyber Essentials Status: No
  • Privacy Notice Supplied:  Submitted By: Sharon McDavitt
  • <a tabindex="0" title="" "="" class="btn" role="button" data-toggle="popover" data-container="body" data-trigger="focus" data-placement="auto" data-content="Uploading or supplying a link to your organisation Privacy Notice allows it to be viewed and accessed by your sharing partners. You can supply your Privacy Notice using the Organisation / Organisation Details tab." data-original-title="Organisation Privacy Notice" style="box-sizing: border-box; background-color: transparent; color: rgb(51, 122, 183); display: inline-block; padding: 6px 12px; margin-bottom: 0px; line-height: 1.42857; text-align: center; white-space: nowrap; vertical-align: middle; touch-action: manipulation; cursor: pointer; user-select: none; background-image: none; border: 1px solid transparent; border-radius: 4px;">Submitted On: 07/02/2022
 New Assurance Submission
  • Information Sharing Gateway Usage Agreement (MoU)

  • Signed:07/02/2022 10:49:50
  • By: Sharon McDavitt
  • Role: Senior Officer
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