General Information
Dear Patient,
From 19th July nothing will change at Bridgeside Surgery. Patients will still have to wear a mask, socially distance and use hand sanitiser in the surgery. Our staff will continue to wear PPE.
We understand that it can be frustrating but we know that when people come to us they are unwell and vulnerable. We feel it would be wrong not to take these small precautions to protect our patients and colleagues.
Thank you for your support and patience.
Pre bookable appointments are telephone triage only. You will be offered a face to face appointment on GP advice.
* AT PRESENT, WE ARE NOT TAKING ON ANY NEW REGISTRATIONS.
You can ask to be allocated to a surgery
We have a new telephone system which now records all calls.
DUE TO COVID-19 AND DAILY CHANGES. INFORMATION ON OUR WEBSITE MAY BE INCORRECT
During the Covid - 19 Pandemic, please remember to wear a face covering if you are requested to attend the surgery for a Face to Face consultation.
COVID BOOSTERS - 11/10/2021
These will not be offered at the surgery due to lack of storage facilities.
You will be informed 6 months after your 2nd vaccination by letter, text or phone call.
If you do not hear, please contact 119 for further advice.
BANK HOLIDAY CLOSURES
PHARMACY BANK HOLIDAY OPENING TIMES CLICK LINK BELOW
CHRISTMAS AND NEW YEAR CLOSURES
The surgery will be closed on Monday 27th and Tuesday 28th of December 2021 and Monday 3rd January 2022
EASTER CLOSURES
Friday 15th April and Monday 18th April 2022
MAYDAY
Monday 2nd May 2022
SPRING BANK HOLIDAY
Thursday 2nd June 2022
QUEEN'S PLATINUM JUBILEE
Friday 3rd June 2022
SUMMER BANK HOLIDAY
Monday 29th August 2022
CHRISTMAS HOLIDAY
Monday 26th December 2022 and Tuesday 27th December 2022
DR SAVVAS RETIRED FROM BRIDGESIDE SURGERY IN MAY 2021
CHILD SAFEGUARDING
Helpful website
Royal College of Paediatrics and Child Health
FLU VACCINE
From September 2021. If you are eligible, please book an appointment or decline if you don't want to have it.
PATIENT LIST
AT PRESENT, WE ARE NOT TAKING ON ANY NEW REGISTRATIONS
THE GP PARTNERS
Our responsibility to you
All patients will be treated with respect, kindness and dignity irrespective or ethnic origin, religion, cultural beliefs, sex or age.
Your responsibility to us
We ask you to treat the practice staff with the same courtesy and respect.
Violent / Abusive Patients
This practice has a zero tolerance policy with regards to violent or abusive patients. If an incident occurs, the practice will call the police and the patient will be removed from our list.
HEALTH help NOW
Free NHS WEB APP for phone & home
www.healthhelpnow-nhs.net
Access for the Disabled
Bridgeside Surgery provides access for the disabled and has a toilet that offers easy access for the less able/disabled. Please enquire at reception for the key.
Compliments, Complaints and Suggestions
If you have a minor niggle any comments or suggestions please ask the receptionist for the “Complaints Book”.
If you have something major to bring to our attention please write to the Practice Manager. We will acknowledge its receipt in two working days. We shall then investigate and let you have a full reply as soon as possible. Should you remain dissatisfied we will arrange a face to face meeting to reach a mutually satisfactory conclusion.
If you are still unhappy with the practice, you have the choice to register with another practice.
We trust that this is clear and supports a mutually respectful environment for patients and staff.
Practice Leaflet
Please view/download our practice leaflet
NHS Choices is now called NHS Brand
Complaints to MP's Office
If you have any reason to complain about any aspect the the NHS service, the email address you should use is scwcsu.palscomplaints@nhs.net
For more Patient Choices visit:-
www.england.nhs.uk/patient-choice/elective-care
Extended Access Appointments
Evening and weekend appointments are now available to book in via our reception team.
Usual appointment times are 6.30pm and 8.00pm Monday to Friday, Saturday 8am to 12pm, Sunday 9am to 12pm.
Further infomration can be found here
Your Data Matters
Your data matters to the NHS and Bridgeside Surgery.
Click here to view our post and find out more about how we help keep your data safe
Bridgeside Surgery has been voted the 7th best surgery in East Sussex
Click on the link below, copy and paste onto your browser:-
https://www.eastbourneherald.co.uk/health/these-are-the-top-rated-east-sussex-GP-practices-according-to-patients-1-9124732
Patient Survey 2019
We are getting Engage Consult up and running as an alternative to sending emails to the surgery. Please click on the link below to set up your account:-
https://wsp.psf-live.co.uk/8827/#/portal
Please note any digital image submitted as part of an online consultation will be stored within your clinical notes.
Helpful telephone numbers during Covid 19 are on the Coronvirus page.
Dear Patient,
Walk with a Doc is a walking program for everyone interested in taking steps for a healthier lifestyle. You'll learn about a current health topic from a healthcare provider, then spend the rest of the time enjoying a healthy walk and fun conversation, It's a great way to get out, get active and enjoy all the benefits that come from walking. Walk your own pace and distance. For more information please click on this link https://www.sdhc.org.uk/walkwithadoc/
CARE FOR THE CARERS
https://www.cftc.org.uk/resources-for-carers/information-for-carers/careline-publication/
Click link for their monthly newsletter.
