Suggestion & Complaints Procedure

If you have something major to bring to our attention, please write to the Practice or ask the receptionist for a complaint paper form. We will acknowledge its receipt within 7 working days. We shall then investigate and let you have a full reply as soon as possible. Should you remain dissatisfied we will arrange a face to face meeting to reach a mutually satisfactory conclusion.

If you are still unhappy with the practice, you have the choice to register with another practice.

We trust that this is clear and supports a mutually respectful environment for patients and staff.